Terms & Conditions

M Paints & Services Ltd recommends that you print out and keep a copy of these terms and conditions for future reference.

These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by M Paints & Services Ltd ('M Paints & Services Ltd', 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please contact us by either email: enquiries@mpaints.co.uk or phone: 01902404067 (Monday–Friday, 08:30 to 17:00).

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

M Paints & Services Ltd

United Kingdom

The Contract Between Us

Any contract for purchases made through the website will be with M Paints & Services Ltd. M Paints & Services Ltd must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. 

Once payment has been received M Paints & Services Ltd will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. M Paints & Services Ltd’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

M Paints & Services Ltd is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

General Terms

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the M Paints & Services Ltd website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

This Website

M Paints & Services Ltd own the intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on the M Paints & Services Ltd website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the M Paints & Services Ltd website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the M Paints & Services Ltd website.


Goods sold will be as per the specifications on this website, but may be altered by the manufacturers due to their ongoing efforts to improve both product quality and performance.


The price of goods shall be as listed on this website on the date of order. All prices displayed are quoted in UK pounds sterling and must be paid in full, including delivery charges and VAT, prior to despatch by us.


Delivery will be made to the address provided by you at the time of ordering. Delivery should be within four working days of the working day after you place your order. We will make every effort to ensure delivery within the time specified, however delivery times quoted are only approximate and we cannot be held responsible for any inconvenience arising from the failure to meet advertised delivery time due to circumstances which can be reasonably considered to be out of our control. 

Risk of damage or loss of goods shall pass to you at the time of delivery to the specified address.

Damaged or Defective Goods

If goods ordered arrive in a damaged condition you must notify us within 24 hours of reciept stating your name and address an the nature of the damage. Any shortfall in delivery should also be notified in the same way. Failure to notify will deem that you have accepted the goods.

We will replace any damaged / shortfall goods at our expense. 

Our carriers will not acccept responsibilty for damaged goods beyond a period of 24 hours from acceptance by you.

If goods ordered are considered by you to be defective in any way, you must notify us as soon as practically possible. Our representative will contact you and arrange a site visit to you in order to assess the product. If the goods are deemed to be defective we will replace them at our expense or refund in full if required.

It is your responsibility to check the product and colour prior to application. We cannot be held responsible for any costs incurred due to the application of a product deemed to be faulty by us, if applied by you without first checking its suitability and colour.


Due to the specialised nature of the products supplied it is not our general policy to accept return of goods unless they should be deemed faulty. 

We may accept returns in exceptional circumstances, but only if agreed by us in writing and subject to a 20% restocking surcharge. If a return is agreed we will only refund after goods are returned to us at your expense in perfect saleable condition.

Payment Details

M Paints & Services Ltd accepts payment by Visa, MasterCard, Switch, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.Upon receiving your order M Paints & Services Ltd carries out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon dispatch of the items in your order. Your card will not be debited for items in your order which have not been dispatched.

Availability of Goods You Order

Goods are usually available ex-stock. If for any reason goods are out of stock, we will contact you to discuss and advise estimated delivery schedules. If M Paints & Services Ltd has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by M Paints & Services Ltd from your credit card will be re-credited to your account and M Paints & Services Ltd will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. M Paints & Services Ltd will not be obliged to offer any additional compensation for disappointment suffered.Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

Changes to This Agreement

M Paints & Services Ltd reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.